Custom Orders

1. Design Process: Minimum of $300 for up to 4 hrs; additional hours billed at $75/hr

1.  Design Consultation: Our design team will work closely with you to create a unique custom jewelry design based on your specifications.
   i. All color elements need a Pantone, CMYK, or RGB code in order to ensure the correct color match.
2.  Design Approval: You will receive a detailed design sketch, digital rendering or mockup for your approval before physical sample production begins. 
3.  Payment: A non-refundable deposit is required before design work commences.  Design minimum is $300 for up to 4 hours with each additional hour billed at $75/hr (billed in 1/2 hr increments).

2. Samples:  $150 per sample + $50 mold fee 

1. Sample Production: Upon digital design approval, we will create a physical sample for your review and approval.  The physical sample will be shipped to you.
2. Sample Approval: You must review and approve the sample within the specified timeframe to avoid delays in production. 
3. Alterations: Minor design adjustments can be made after sample approval, but any changes requiring a new mold will be treated as a new sample.  We will communicate with you for approval prior to requesting new samples should they require a new mold, and subsequently additional fees.
4. Payment:
   i. Full payment for each sample is required up front and is non-refundable.
   ii. $50 mold fee with be credited towards your custom order if you proceed to production.

Please Note: The typical design & sample process takes 60 - 90 days.

3. Ordering, Production, Delivery and Quality Control:  

Please Note: The typical order production process takes 60 - 90 days after design approval and upon receipt of deposit payment.

1. Order Minimums:  All custom orders require a minimum of 100 pieces per item.
2. Production Timeline: We will provide an estimated production timeline, but delays due to unforeseen circumstances may occur.  
3. Shipping: Shipping costs are the responsibility of the buyer and will be specified in the order agreement.  Shipping timeframes will be specified in the order agreement.  Seasons Jewelry is not responsible for any delays in shipping.
4. Quality Control: All custom jewelry pieces will undergo Seasons Jewelry's quality control process to ensure they meet our standards.  Quality control issues will be brokered by Seasons Jewelry, on your behalf.

4. Order Cost and Payment:

1. Total cost is comprised of product cost & domestic shipping:
   i. Product Cost: The final cost will be determined based on the approved design and any additional customization options, quantity ordered & international shipping costs. Please note: products that require licensing not held by Seasons Jewelry will incur additional fees for the application process, product approval & license stickers.
   ii. Domestic shipping will be charged at cost.
2. Cost quote is valid for 60 days from date of original quote.
3. Payment: Full Payment is required up front and is non-refundable.

5. Changes and Cancellations:

1. Change Requests: No changes can be requested after the product order has been placed.  
2. Cancellations: Orders can be canceled any time before product order has been placed.  All payments made for design & samples are non-refundable.

6. Returns and Refunds:

1. Returns: Custom jewelry is non-returnable, except in cases of defects or errors on our part.
2. Defects: We will rectify any defects or errors in accordance with our warranty policy. 

7. Rush Orders:

1. All rush orders will incur additional charges. These fees will be quantified on a case-by-case basis.

8. Intellectual Property:

1. Design Ownership: We retain the rights to the custom jewelry design unless otherwise specified in writing.
2. Client Materials: Any materials provided by the client for custom jewelry creation are their responsibility, including copyrights and trademarks. 
3. Trademarked Items:  Requests to use trademarked items will not be honored unless the requestor is the trademark holder. 
   i. Seasons Jewelry will need written approval to use all trademarks and will be exempt from royalty payments for custom orders.
   ii. Trademark holder is responsible for notifying Seasons Jewelry should the trademark need to go through the licensing and approval process.