PLEASE NOTE: Due to high order volume, all orders placed between 7/2 – 7/8 will begin shipping on 7/9. Thank you for your understanding.

Frequently Asked Questions

Ordering & Shipping

What are your Wholesale Minimums?

For phone-in orders - minimum $200 opening order - $150 reorder.

Online orders - $150 minimum on all orders.

All orders must have a minimum of 3 per style.

How much will it cost to ship my order?

All orders ship via UPS for a flat rate of $15.00.

The exception to this rule is orders that contain pre-order items. If your order contains pre-order items, they will ship separately from in-stock items. All pre-orders ship for a lower flat rate of $10. If your order contains both in-stock items and pre-order items, you will pay shipping for each ship date, and full shipping fees are due at the time of order.

What if my product(s) is not in stock?

If your product is out of stock, it will be placed on backorder as long as the backorder totals $50 or more. If the backorder is less than $50, it will automatically be canceled. It will be noted on the bottom of your invoice if your backorder order was canceled.

Do your products come pre-carded?

Yes, our products arrive ready to sell! All pieces arrive on a card or hangtag (with the required licensing stickers applied, if applicable), and with barcodes on and ready to scan!

Are your products nickel and lead free?

All Seasons Jewelry products are lead free. Most products are also nickel free. The exception to this are any products with vintage tone plating. These select products do contain nickel. 

I am having issues checking out.

This happens occasionally, the best way to get this resolved quickly is to email us at Customer Service or call us at (866) 382-0737, so that we can evaluate your issue and get it taken care of.

What if I want a delayed ship date?

At this time, we can only process immediate ship orders on our website. If you would like to place an order with a delayed ship date, please email us at customerservice@seasonsjewelry.com or call us at (866) 382-0737 and we will be happy to assist you!

How do I order online if I am NET30?

Unfortunately we can only process credit card payments on our website. If you would like to place an order with us and are a NET30 customer, please call us at (866) 382-0737 and we will be happy to assist you! Or, you can shop on our Faire Wholesale page with NET60 terms. 

How often do you release new designs?

Typically we release new designs around our January and July Wholesale Markets. We are working towards several releases throughout the year. Sign up for our email list to be the first to know of our new products - see form at the bottom of this page!

When will I receive my products?

If there are no problems with your order, it will typically ship within 2 - 3 business days. However, there are certain times of the year that the shipping time will be delayed based on product demand and/or holiday. Please feel free to contact Customer Service to inquire further.

All orders are typically shipped UPS Ground, USPS, or FedEx Collect.

When will I receive my pre-ordered products?

Items will ship as they become available. If your order contains pre-order items, they will ship separately from in-stock items. All pre-orders ship for a lower flat rate of $10. If your order contains both in-stock items and pre-order items, you will pay shipping for each ship date, and full shipping fees are due at the time of order.

What does MAP mean?

Minimum Advertised Price - The lowest allowed advertised price. View the policy here.

How have the tariffs impacted Seasons Jewelry?

Like many businesses, we’ve been impacted by higher import, manufacturing, and freight expenses. We’ve absorbed nearly 40% of these increases ourselves and have only adjusted prices by an average of 10–12%. The good news? 
- Most MSRPs still provide close to a 60% margin.
- Our quality and craftsmanship remain unchanged.
- Our customer service is as responsive as ever.
- And yes, we’re still rolling out new designs every season!

Returns and Refunds

What is your return policy?

All returns must be authorized by our customer service department within 14 days of delivery. Please call 866-382-0737 for return authorization. A restocking fee of 25% may be applied at the discretion of Seasons Jewelry.

What if my product(s) is damaged when I receive it?

If your order has damages, please review our warranty policy to start a claim.

Market

Do you sell at Atlanta Market?

Yes, we have a permanent showroom in Atlanta! You can find us in Building 2, on the 6th Floor, in Showroom 667A. We try to open up for all the major shows - click here for more dates and information.

What about other markets besides Atlanta?

You can find Seasons Jewelry in the Cathy & Co. showroom in Dallas starting in January 2025. We also sell at other trade shows throughout the year. Click here to see where we will be this year!

Do I need an appointment?

Appointments are great, but absolutely not necessary!

If you would like to make an appointment, registered and logged in wholesale users can sign up for an appointment here.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.