Frequently Asked Questions
What are your Wholesale Minimums?
For Phone In orders - Minimum $200 Opening Order - $100 Reorder
Online Orders - $150 minimum on all Orders
All orders must have a minimum of 3 per style
When will I receive my product(s)?
If there are no problems with your order, it will typically ship within 2 - 3 business days. However, there are certain times of the year that the shipping time will be delayed based on product demand and/or holiday. Please feel free to contact Customer Service to inquire further.
All Orders are typically shipped UPS Ground, USPS, or FedEx Collect.
What if my product(s) is not in stock?
If your product is out of stock, it will be placed on backorder as long as the backorder totals $50 or more. If the backorder is less than $50, it will automatically be canceled. It will be noted on the bottom of your invoice if your backorder order was canceled.
What if my product(s) is damaged when I receive it?
If your order has damages, please review our warranty policy to start a claim.
What is your return policy?
All returns must be authorized by our customer service department within 14 days of delivery. Please call 866-382-0737 for return authorization. A restocking fee of 25% may be applied at the discretion of Seasons Jewelry.
How often do you release New Designs?
Typically we release new designs around our January and July Wholesale Markets. We are working towards several releases throughout the year. Sign up for our email list to be the first to know of our new products - see form below!
Are your products nickel and lead free?
All Seasons Jewelry products are lead free. Most products are also nickel free. The exception to this are any products with vintage tone plating. These select products do contain nickel.
Do your products come pre-carded?
Yes, our products arrive ready to sell! All pieces arrive on a card or hangtag (with the required licensing stickers applied, if applicable), and with barcodes on and ready to scan!
I am having issues checking out?
This happens occasionally, the best way to get this resolved quickly is to email us at Customer Service or call us at (866) 382-0737, so that we can evaluate your issue and get it taken care of.
How do I order online if I am NET30?
Unfortunately we can only process credit card payments on our website. If you would like to place an order with us and are a NET30 customer, please call us at (866) 382-0737 and we will be happy to assist you! Or, you can shop on our Faire Wholesale page with NET60 terms.