#CelebrateTheSeasons with us at Atlanta Winter Market! Showroom open January 13 - 20, 2025. Building 2 | 6th Floor | Showroom 667A

Frequently Asked Questions

Ordering & Shipping

What are your Wholesale Minimums?

For phone-in orders - minimum $200 opening order - $150 reorder.

Online orders - $150 minimum on all orders.

All orders must have a minimum of 3 per style.

What if my product(s) is not in stock?

If your product is out of stock, it will be placed on backorder as long as the backorder totals $50 or more. If the backorder is less than $50, it will automatically be canceled. It will be noted on the bottom of your invoice if your backorder order was canceled.

Do your products come pre-carded?

Yes, our products arrive ready to sell! All pieces arrive on a card or hangtag (with the required licensing stickers applied, if applicable), and with barcodes on and ready to scan!

Are your products nickel and lead free?

All Seasons Jewelry products are lead free. Most products are also nickel free. The exception to this are any products with vintage tone plating. These select products do contain nickel. 

I am having issues checking out.

This happens occasionally, the best way to get this resolved quickly is to email us at Customer Service or call us at (866) 382-0737, so that we can evaluate your issue and get it taken care of.

How do I order online if I am NET30?

Unfortunately we can only process credit card payments on our website. If you would like to place an order with us and are a NET30 customer, please call us at (866) 382-0737 and we will be happy to assist you! Or, you can shop on our Faire Wholesale page with NET60 terms. 

How often do you release new designs?

Typically we release new designs around our January and July Wholesale Markets. We are working towards several releases throughout the year. Sign up for our email list to be the first to know of our new products - see form at the bottom of this page!

When will I receive my products?

If there are no problems with your order, it will typically ship within 2 - 3 business days. However, there are certain times of the year that the shipping time will be delayed based on product demand and/or holiday. Please feel free to contact Customer Service to inquire further.

All orders are typically shipped UPS Ground, USPS, or FedEx Collect.

When will I receive my pre-ordered products?

Items will ship as they become available. If your order contains pre-order items, they will ship separately from in-stock items. Shipping charges are based on total order amount. You will not pay additional shipping for subsequent shipments from the same order.

Returns and Refunds

What is your return policy?

All returns must be authorized by our customer service department within 14 days of delivery. Please call 866-382-0737 for return authorization. A restocking fee of 25% may be applied at the discretion of Seasons Jewelry.

What if my product(s) is damaged when I receive it?

If your order has damages, please review our warranty policy to start a claim.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.